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Return Policy


We truly hope you are 100% satisfied with your Sonya Mulan Lashes!
However, due to sanitary and health reasons, lashes are non-refundable and cannot be exchanged. 
If a product is DEFECTIVE, please notify us within 72 hours of receiving your package and have paid return shipping to be eligible for a refund or exchange. NO EXCEPTIONS!
Once again, we are not responsible for any lost or stolen packages while in-transit. Please keep proof of postage and/or tracking number when shipping back your returns. 
Original shipping costs are non-refundable. 

RETURNING AN ITEM TO SONYA MULAN
After you have read the above, please email us at sonyamulanmua@gmail.com. In the subject line, be sure to include your order number for faster response time.  

RETURNS PROCESSING TIME
Once we have received your returned package, returns/exchanges will be processed within 3-5 business days. We will notify you via email once the return has been processed. If you have requested a refund due to a defective product, please keep in mind that depending on your banking institution, it may require an additional amount of days to process and post this transaction to your account.